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Privacy Policy

Last updated: November 17, 2025

1. Introduction

RemembranceHub (“we”, “us”, “our”) is a digital platform that allows users to create, manage, and share memorial pages, upload images, generate AI-enhanced content, and store family history.

We are committed to protecting your privacy. This Privacy Policy explains what data we collect, how we use it, how we protect it, and what rights you have.

This Policy applies to:

By using our Services, you agree to this Privacy Policy.

2. Information We Collect

We collect the following categories of information:

2.1. Information You Provide to Us

  • Name
  • Email address
  • Password (encrypted)
  • Photos and images uploaded to memorials
  • Text content, descriptions, stories
  • AI-generation requests (prompts, settings)
  • Payment information (processed by third-party payment providers; we do not store card numbers)

2.2. Automatically Collected Data

  • IP address
  • Browser type, device information
  • Operating system
  • Referring URLs
  • Session identifiers
  • Pages viewed, time spent, interactions
  • Basic geolocation (city-level, non-precise)

2.3. Information from Third Parties

We may receive:

  • payment confirmations from Paddle (our payment processor)
  • analytics and usage metrics
  • AI-processing results from OpenAI / other model providers
  • authentication data (if you sign in with third-party services)

2.4. User-Generated Content

Users may upload:

  • personal photos
  • sensitive images related to deceased individuals
  • personal stories
  • AI-generated images

You are responsible for ensuring that you have the right to upload this content.

3. How We Use Your Information

We use personal information to:

  • Provide and maintain the RemembranceHub platform
  • Enable creation and management of memorial pages
  • Process payments and subscriptions
  • Deliver AI-generated content
  • Improve and optimize our services
  • Prevent fraud and ensure security
  • Provide customer support
  • Enforce our Terms of Service
  • Communicate updates, features, and service notifications

We do not sell your personal data.

4. Legal Bases for Processing (GDPR)

If you are in the EEA, UK, or Switzerland, we process your data under the following legal bases:

  • Contractual necessity — to provide the service you requested
  • Consent — for analytics, cookies, optional features
  • Legitimate interest — improving security, preventing fraud
  • Legal obligation — tax, accounting, compliance requirements

5. How We Share Information

We share data only when necessary and only with trusted third parties:

5.1. With Service Providers

  • Paddle – payment processing (we never store card details)
  • OpenAI / Replicate / Anthropic or other AI providers – AI image and text generation
  • Hosting providers – servers, backups, content delivery
  • Analytics providers – usage statistics
  • Email delivery services – sending transactional emails

All providers are required to comply with strong data protection standards.

5.2. Legal Compliance

We may disclose information if required by law or a valid legal request. If permitted, we will notify you before sharing.

5.3. Business Transfers

In case of a merger or acquisition, data may be transferred under strict privacy obligations.

We never sell personal data.

6. Cookies and Tracking Technologies

We use cookies to:

  • maintain sessions
  • remember user preferences
  • provide analytics
  • ensure platform security

You may disable cookies in your browser, but some features may not work properly.

7. Data Retention

We keep personal data only as long as necessary:

  • account information — until you delete your account
  • memorial content — until you delete it
  • analytics logs — typically 12–24 months
  • payment records — as required by law (usually 5–10 years)

After expiration, data is securely deleted or anonymized.

8. International Data Transfers

Your data may be stored or processed outside your country, including:

  • European Union
  • United Kingdom
  • United States
  • Other regions where our hosting or service providers operate

All transfers comply with GDPR using Standard Contractual Clauses (SCCs) or equivalent safeguards.

9. Your Rights

Depending on your region (EEA, UK, Switzerland, California), you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Export your data
  • Withdraw consent
  • File a complaint with your data protection authority

To exercise any rights, email: remembrancehub@gmail.com.

10. Security

We use industry-standard security measures to protect your data:

  • encryption in transit (HTTPS)
  • encryption at rest (where applicable)
  • access controls
  • monitoring and intrusion prevention
  • secure backups

Despite our efforts, no system is 100% secure.

11. Children’s Privacy

We do not knowingly collect information from children under 13. If you believe a child has provided data, contact us and we will remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Continued use of the Services after changes constitutes acceptance.

13. Contact Us

If you have any questions, please contact us: